Look Who it Was Random video

City of Santa Maria Enhances Community Protection with Next Gen Technology

2,280 views · Published 20 October 2017 · 3:20 · Indexed 22 October 2026

Channel: Motorola Solutions · 2017 · Science & Technology

Watch on YouTube

Watch the video to learn how City of Santa Maria, California, achieved its vision of enhancing community protection with Next Gen technology.

Learn more at https://www.motorolasolutions.com/en_us/products/smart-public-safety-solutions/dispatch-software.html

00:01 - We're on the Central Coast. We're between LA and San Francisco. We're a great community from a agricultural perspective, from educational perspective. We have a regional medical center here as well, too. We have influence from Vandenberg Air Force Base.  There's so much to see and do. We have a great library. We have a discovery museum for the children. We have great eateries here. 

00:27 - This week, we have the rodeo coming to town, so we've got all kinds of exciting things going on. I think we are leading the way in our dispatch center, in our communications that we have going on here. We are the leader on the Central Coast. That's for sure.  
 
00:41 - The City of Santa Maria, our  purpose and our main mission is to provide the highest quality of service in the most efficient, cost-effective, and possible. We can't do that unless we have efficient communication systems.  
 
00:55 - The communication system that we have purchased is going to have the entire city on it. So public works can talk to the police. They can talk to dispatch. We can talk to our transit, people that are in buses. And more importantly, it's our goal to have every teacher in every classroom in this city to have a Motorola radio so that they can contact our dispatch. 

01:15 - We are a self-contained police department, so we do all our own dispatching. We handle all of our 911 calls. We're very busy. We handle almost 300 calls for service every day.  This is a brand new dispatch center for the Santa Maria Police Department. We wanted to look for the best product out there that would fit our needs. 

01:35 - After doing extensive research and site visits, hands-down, Motorola was the solution for us, the 911 phone system, and our PremierOne records and CAD system, and also, our radio system.  
 
01:50 - CallWorks is a very user-friendly system. We work in a community where we deal with a lot of Spanish speakers. So one of our big things was being able to relay to our translating service as quickly as possible as a one-step feature along with being able to transfer to the multiple agencies that we work with on the Central Coast.  
 
02:05 - With our radio system, there's texting features that our dispatchers are going to be able to text messages to our officers. When you're out on the field, you don't necessarily want to hear radio traffic, so we're going to have the ability to send text messages to our officers. And that's going to keep our community safer.  
 
02:20 - The dispatcher is that lynchpin to that good quality communication. They are, in essence, part of our team out in the field. If we don't have a good communication with our dispatch center, then we're not providing the best service, the most timely service, to our citizens.  
 
02:38 - As the largest city in the bi-county [SP] area, we saw a tremendous opportunity to leverage our community investment in our telecommunication system not only from a dispatching system, but also from interoperability in our radio system, in our CAD system, to work for the benefit of not only the city of Santa Maria and our community partners, but also our regional partners.
 
03:00 - We can get a system that's technology-advanced that benefits all of us. It's the win-win for us.

More from this channel