How To Help Your Client Pick the Right Style
58 views · Published 28 August 2016 · 4:11 · Indexed 8 November 2026
Channel: Life The Basic Manual · 2016 · Education
In this clip, Harriet Newton, a highly-regarded hair stylist and colourist, and young entrepreneur of note, shares some tips and tricks to her fellow hairdressers. Her first suggestion? To prioritise that initial consultation. Harriet makes a point of determining whether the client’s lifestyle will actually match up with the hair style they want or you are suggesting. It’s crucial that the cut and styling are sustainable - otherwise you are just sending a client out with a style they can’t maintain. She also discusses just how hard it can be to make sure you and your client are actually talking about the same thing. Often, a client will ask for a colour or a cut - a fringe or a colour - that they have a very different mental picture of to you. This is where visual images really come into their own. Googling a block fringe - what your client asked for - may undercover the fact that what they really want is a wispy fringe that subtly frames their face. With the use of iPads and internet imagery, the tech is now there to ensure that no client leaves the salon again feeling unheard or misunderstood. Harriet also touches on the importance of giving the client the space and time to feedback on a style. She shares that she would far rather pick up on any dissatisfaction on her client’s part than have the client stoically leave the salon, silent and unhappy. Even a minor flaw or aspect of the style that the client doesn't like can alter their perception of the whole experience and end result.
