Next Generation Customer Journeys

1,069 views · Published 7 November 2016 · 1:00:20 · Indexed 25 October 2026

Channel: LinkedIn for Marketing · 2016 · Education

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Kicking off from keynotes and research findings, this practical panel session digs deeper into new customer journeys.  What are the most valuable “Moments of Truth” we should be mastering? Which are the most compelling examples of innovation from around the world at key stages, and which future forces are going to have impact?

Panelists include: Daniel Frydman, VP, User Experience & Design, American Express, Alex Sion, Executive Director, Mobile Banking, J.P. Morgan Chase, Kameron Rezai, COO FutureAdvisor, BlackRock and Neff Hudson, VP, Corporate Development, USAA. Panel moderated by Jessi Hempel, Head of Editorial, Backchannel.

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