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Director Responds To 911 Investigation Report

331 views · Published 6 June 2012 · 2:37 · Indexed 14 November 2026

Channel: WTVC NewsChannel 9 · 2012 · News & Politics

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by Karen Zatkulak  
Racist comments, sexual secrets, and criticism of callers spreads through the Hamilton County 911 Center.  Eleven dispatchers were disciplined for the messages they sent..The 911 Director says what's more troubling than the words themselves are the attitudes behind them, and the image the call center must now deal with.  But, the director maintains that the notes never affected service.They're the people you call when someone's life is on the line, the 911 dispatchers you expect to help you.  Which is why director John Stuermer admits its disturbing to hear that some of the people answering those calls were acting so unprofessionally.  "It's the nature of the conversations and inappropriateness of it that was the main focus, conduct we do not condone."The conversations were typed in message form, sent between eleven dispatchers.  Some were about co-workers' sexual relationships, others made fun of supervisors, and other employees, and even more criticized the callers themselves.One from May 31st of 2011 said, "I wish these (expletive) people would just go ahead and beat the tar outta each other and quit calling wanting to make harassing reports.  Waste of time."It's just one example of what the investigation found, that "Certain Telecommunicators were not only rude or insensitive to callers, but then bragged about this lack of empathy to others over the chat log."Stuermer admits it's an attitude that could impact the dispatchers call.  "It could, it really could, and that's a concern for people with that attitude, it's concerning to me."But Stuermer says the comments were kept inside the 911 Center, never reaching those reaching out for help.  We asked if there is any evidence that the dispatchers were rude or insensative to the callers themselves?  Stuermer says, "No, no."He wanted to re-assure residents that the messages did not delay any em

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