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The Future State of IT Systems and Cybersecurity Readiness

440 views · Published 3 August 2018 · 1:33 · Indexed 20 October 2026

Channel: Motorola Solutions · 2018 · Science & Technology

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The Office of Unified Communications is keeping up with technology changes and cybersecurity to allow first responders to do their jobs safely and efficiently.

Visit Motorola Solutions Managed & Support Services to learn more: https://www.motorolasolutions.com/en_us/managed-support-services.html

Transcript:

Washington D.C. Emergency Dispatch

00:04: (Teddy Kavaleri, Chief Information Officer - Office of Unified Communications) My IT systems are becoming more and more vulnerable. Technology has changed so what we have to continue doing is making sure our environment is secure. Every IT shop struggles with staffing and staffing shortages so we have to be very efficient with how we provide services to support and as newer technologies are coming up making sure we have the right processes and personnel in place to be able to upgrade those systems and maintain those systems. As well we keep up with cyber security, which is a big piece of what we’re doing these days. Some of the items we’re doing related to cybersecurity are training and awareness to our IT staff as well as operators of these systems, whether it’s 9-1-1 call takers, 3-1-1 call takers, police officers, fire and EMS providers. Making sure awareness is being spread across the board. We’re moving aggressively in the IP space, from 9-1-1 calls to even the radio systems and IP based and upcoming broadband, broadband networks for public safety. My role and this agency’s role for the district government, we have to make sure these system are available at all times, that they’re easy to use and we keep up with the changes in technology. And that we’re bringing those efficiencies with new systems to providers, our call takers, our first responders so that they can do their jobs more efficiently and have more safety available for them as they’re responding.

COMPLEXITY MANAGED. CALM PREVAILS.

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