CA warns against poor mobile service quality

18 views · Published 24 November 2015 · 2:50 · Indexed 12 November 2026

Channel: KBC Channel 1 · 2015 · News & Politics

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The Communications Authority of Kenya says all the mobile service providers that will not have improved their quality of service on voice will be charged this year. CA Director General Francis Wangusi says the authority is currently using its own parameters to monitor the quality of service the operators offer to consumers. Those found to offer poor quality of service will be forced to pay 0.2% of their annual gross turnover as penalty. He adds that operators allowing the use of SIM Boxes on their network will also be penalized as it is threatening the country’s security as well as resulting to revenue loss.
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