Providing Customer Care Though Multiple Platforms and Channels | PRICE, REBEHN
95 views · Published 11 March 2012 · 26:04 · Indexed 5 October 2026
Channel: GameDaily Connect · 2012 · Gaming
New methods for handling global customer care are doing the impossible: lowering support costs AND increasing satisfaction. This session shares the support insights learned from some of the world's largest casual gaming companies, and discusses strategies for emerging social channels. Delivered at Casual Connect Europe, February 2012
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