Look Who it Was Random video

New Sewer Bills Causing Confusion

343 views · Published 6 February 2013 · 1:51 · Indexed 28 October 2026

Channel: WTVC NewsChannel 9 · 2013 · News & Politics

Watch on YouTube

By Drew Bollea  People in Chattanooga and Rossville now have to pay a separate water and sewer bill. It takes more time to pay something to do extra work for us, said Darrin Eubanks.Eubanks is one of the more than 55,000 people in Chattanooga who now have two separate water bills to pay.  You get two bills now, said Richard Beeland, Media Relations Director for the city of Chattanooga, you get one from Tennessee American Water company for your water usage and then you get another one from the city of Chattanooga for your sewage.Last year Tennessee American Water dropped the sewer billing portion for all their customers nation wide. It was then up to Chattanooga, WWTA and Rossville to agree on a billing company. We put out an RFP and we had people respond to it and we selected this firm, said Beeland.The firm selected was ENCO Utility Services out of Southern California. It cost more to do this than when we were using Tennessee American Water Company, said Beeland, Its costing $1.42  per subscriber.That cost is pushed off on you and the tacked on fees don't stop there. If you want to pay online, use your credit or debit card, or maybe pay over the phone; that will cost an additional $3.00 per payment. Mailing in your bill only costs the price of postage.Whether its online or however the process is, it creates a little extra problems, said Eubanks.

More from this channel