Customer Centricity: What if a client makes a mistake & automated personal assistants
464 views · Published 9 June 2015 · 4:02 · Indexed 29 September 2026
Channel: Steven Van Belleghem · 2015 · People & Blogs
Welcome in episode 15 of the consumer 2020 show. This episode is about customer service in a strange way. What does your company do if a client makes a mistake? If you help a customer when they made a mistake, you touch them in the heart and they will love you forever. Second item is about automated personal assistants. It is about artificial intelligence and how good is at this time.
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